Telephone Enquiry Service

Transfer of Europe Service Centre function

The Department of Home Affairs has taken the decision to outsource the Europe Service Centre. From 14 May 2018, calls in English regarding visas and citizenship will be managed in Australia. From 16 May 2018, calls in non-English languages will be managed in Australia.  This will be an improved and faster service, offering services in all langauges across your local 9am-5pm service window.

To contact the Global Service Centre, please call: +61 2 6196 0196 (this is an Australian number and international rates may apply; contact your phone provider for information on rates).

The numbers previously listed for the Europe Service Centre no longer work.

Calls will be answered by our Australian operators, so please speak to your telephone provider regarding rates to Australia. Further information will be updated on our website closer to the time.

Click here for more information regarding the closure and transition arrangements.

Office and Contact Details in Australia:

See: Offices and Contact Details in Australia